Frequently Asked Questions and Answers

Question:
What Is Your Returns Policy?

RE: OUR LIFETIME GUARANTEED JEWELRY: We Are So Confident With Our Quality That Our Jewelry Is Backed
By A Unconditional Lifetime Replacement Guarantee. Our Manufacturer Has Been In Business For Over 25 Years
And They Stand Behind Their Merchandise.

If For Any Reason You Are Unhappy With The Quality Of Their Jewelry, This Covers Anything For Any Reason
That Would Cause It Not To Look As Good As The Day You Received It. You Can Return For A Replacement At Any Time!

RE: OUR OTHER JEWELRY OFFERED: If You Are Returning An Item Because There Is A Defect In The Workmanship
Or That The Item's Size Was Incorrect, We Will Gladly Accept Returns For An Exchange Up To 30 Days From The Date
The Package Was Shipped For A Replacment Of The Defective Item Or The Correct Size That You Needed.

PLEASE NOTE: Used Merchandise Will Not Be Accepted Or That The Item Cannot Be Returned
Due To Health Reasons ...ie Body Piercing Jewelry Or Sale Items From Our Liquidator.

When Returning The Item To Us....Do Not Mark On The Outside Of The Package
Any Such Words As Gemstone, Jewelry, or Other Words That Would Entice Theft.

If We Decide To Refund Your Monies For Other Reason's Your Refund Will Be Processed
Through PayPal And You Will Be Notified By Email That The Funds Are Available.
We Do Not Have A Mechanism For Charging Back The Original Credit Card.

Question:
Do You Provide Drop-Shipping?

YES! HERE ARE OUR GUIDELINES:
What We Recommend For e-Auctioners Is That When You Place And Pay For Your Order,
Do NOT List Your Ordered Items On e-Auctions Until You Receive A Notice From
Us Notifying That Your Order Is In Or That We Have IN STOCK.

When You Make A Sale, Please Go To Our Website, Pay For The Item And In The
COMMENT BOX We Provide In Our PayPal Shopping Cart Please Supply Us With Your Buyers
Full Name, Mailing (Shipping Address), The Size (If a Ring), Length (Chain, Bracelet etc.)

Please Inform Your Buyers In Your Emails Or From Your Website That Their Orders May
Take 1 - 3 Weeks For Delivery (On Not In Stock Items) And Explain Why...

When We Ship To Your Buyer, We Use As The Return Address....
YOUR COMPANY NAME AND ADDRESS On Your Shipping Invoice.
Your Buyers Will Never Know It Was Shipped From Our Company And
Will Not Be Aware Of Who We Are.

We DO Require That You Inform Us Of
YOUR COMPANY NAME and MAILING ADDRESS, Or Just Your Full Name And Address.

Question:
What Type Of Payments Do You Accept?

Payment via PayPal Must be Received Within 24 Hours Of The End Of The Sale.
PayPal Payments Can Be Made Using VISA - MasterCard - Discover - American Express.

Money Order Payments MUST Be Made With A Postal Or Bank Money Order.
We Also Accept Business Checks.

Question:
Is Your Credit Card Form Secure?

We use PayPal For Taking Credit Card Purchases.
With The Industry's Most-Advanced Encryption, Fraud Prevention, and Buyer and Seller Protection
Policies, PayPal Is Dedicated To Keeping Your Account Safe and Secure.

Submitting An Order Is A Legally Binding Contract.
We expect to be paid for these items immediately.
If you are unable to pay immediately please have the courtesy to let us know
about it and how you are attempting to rectify the situation.

We Are Aware That Unexpected Things Happen in Our Lives And We Are Always
Willing To Work With You, Even To Making Small Payments to Us Until The Total Is Met :-)

We DO Report All Individuals, Who Fraudulently Submit Orders, To The Appropriate Government
Fraud Agencies. We Reserve The Right To Refuse A Sale To Anyone Who Has Defrauded Us In The Past.

Question:
Q: How Are You Able To Offer Your Merchandise At Such Low Prices?

We Monitor Our Overhead Spending Very Carefully. Our Business Is Based
On High Volume and Repeat Business, So Low Prices, Good Customer Service, And
Strong Manufacturing Ties Are All Important To Our Approach and Success.

Question:
How Long Does It Take To Process An Order?

That Depends On The Item. When Purchasing Items That Are Created Through Our Main Mfg
The Items In That Order Are Created By Hand By Jewelry Creators. Delivery May Take Up To 14 Days,
Depending On The Item.

On Items That Are In Stock, The Web Page Will State That And Expect 3-10 Days Delivery.

Question:
Do You Use Real Gemstones?

It Depends On The Item. In Our Description's We State What Gemstone Is Used Plus...
We Also Offer Swarovski Crystals And The Top Of The Line Russian CZs!

Question:
Do You Have A Print Catalog?

No. We Strive To Bring The Latest Hot Styles To Market At The Lowest Price,
And Our Product Lines Tend To Fluctuate Constantly.

Question:
What Is Sterling Silver?

Pure Silver, Like Pure Gold is Much Too Soft To Create Jewelry. Sterling Silver, Otherwise Known
As .925 Silver is An Alloy of 92.5% Silver and 7.5% Copper, The Other Alloys Included in Sterling Silver
Are Used To Provide Strength.

Question:
Is Your Sterling Silver Jewelry Hallmarked With A .925 Or Sterling Stamp?

We Use a .925 Stamp On Majority Of Our Jewelry Except Certain Items Which Are Virtually
Impossible To Stamp. Our 10k -14k Solid Gold Jewelry Is Hallmarked With 10k Or 14k

Question:
What Is The Difference Between 10k, 14k, 18k and 24k gold.
Does the Higher The Number Mean More or Less Gold?

The Term "k" For Gold Is An Old One And is Based On 24k Being Pure Gold.
The Reason Gold Is Alloyed Down To 18k, 14k and 10k Is To Make It Useable For Jewelry.

The Higher The Gold Content the Softer the Piece.
Pure Gold is Very Soft Like Lead, and Jewelry Pieces May Lose Their Shape.
The Alloys Used in 14k and 10k Give The Piece More Strength.

10k and 14k Gold Is The Preferred Due To It's Strength And
Durabilaty For Daily Use.

Question:
Are There Any Metals In Your Jewelry Which Cause Allergic Reactions?

We Use Only High Quality Metals In Our Sterling Silver And Gold.
We Do Offer Rhodium Plated Items For People That Are Allergic To Some Metals.
Rhodium Was Discovered Between 1803 And 1804 In South America. Rhodium Occurs
Natively With Platinum Metals In River Sands Of The Urals And In North And South America.
The Metal Is Silvery White And Has A Higher Melting Point and Lower Density Than Platinum.
It Does Not Contain Nickel And It is Highly Reflective, Hard and Durable.

Question:
Are Half Sizes Available?

On Some of Our Items Yes, And We Include The 1/2 Sizes When Available
But, 99 Out of 100 people Can be Perfectly Fit By Whole Ring Sizes

Our Product Availability and Pricing:

We Have Made Every Attempt To Eliminate The Possibility That An Item Displayed
For Sale Is No Longer Available. However, Because Our Inventory Is Constantly Changing,
Product Availability And Pricing Might Change Before We Have An Opportunity
To Update Our Web Site.

Within Temptation Accepts No Responsibility For Shipping Errors Related
To Incorrect Shipping Addresses Provided To Us By The Buyer.

If Your Package is Returned To Our Office Due To Insufficient Address, Undeliverable,
Or Party Has Moved And Did Not Leave A Forwarding Address,
We will Contact You With The Email Address You Provided or
The Phone Number That You Have Provided.

If You Do Not Respond To Our Emails or Calls Within 30 days,
The items Will Go Back Into Our Inventory And There Will Be No Refund.

Copyright 2001 - 2009 Within Temptation Wholesaler
All Rights Reserved